Claims information
What to know after an incident.
If you have an existing insurance policy and need to make a claim, follow your insurer's claims process and policy instructions.
After an incident
Prioritise safety and contact emergency services where required. When it is safe, record relevant incident details and follow the claims instructions provided by your insurer.
- Take photos where safe and appropriate
- Exchange relevant details
- Keep receipts and supporting documents
- Follow your insurer's claims process
EV repair considerations
Depending on the vehicle and damage, electric vehicles can require high-voltage safety procedures and EV-capable repair expertise. Your insurer or repairer can confirm the process applicable to your circumstances.
FAQs
Frequently asked questions
What should I do after an accident?
Prioritise safety, contact emergency services where required and follow your insurer's claims instructions.
Will my EV need a specialist repairer?
That depends on the vehicle, the type of damage, manufacturer requirements and the repair process applicable to your insurance policy.